Terms & Conditions

By booking, reserving, or using any transportation service provided by KulaRides ("we," "us," "our"), the client ("you," "passenger") agrees to be bound by these Terms & Conditions. If you do not agree, please do not book our services.

All reservations are subject to vehicle availability and are confirmed only upon written confirmation (email or SMS) from KulaRides.

A valid credit card is required to secure every reservation. Providing card details authorizes KulaRides to charge for the service, applicable gratuity, tolls, wait time, damages, and any additional charges outlined in these terms.

It is the client's responsibility to provide accurate pickup and drop-off information, flight details, passenger count, luggage count, and any special requests at time of booking.

Reservations submitted through the KulaRides website must be received at least two (2) hours prior to the requested pickup time. The online booking system will not accept requests that fall within this two-hour window, and any such attempt will be declined at the time of submission.

Clients with urgent or last-minute transportation needs should contact KulaRides directly by telephone at +1 (201) 888-9056 or via WhatsApp at +1 (201) 430-2942. Same-day and short-notice requests are accepted on this basis at KulaRides' sole discretion, subject to vehicle and chauffeur availability, and may be quoted at prevailing rates.

This advance-booking requirement applies to online self-service reservations only. It does not modify the notice periods set forth in the Cancellation Policy or in Section 5 (Wait Time & Grace Period).

Quoted rates include base fare only unless otherwise specified. The following are additional and will be charged when applicable:

• Gratuity: entirely optional and never automatically applied. Riders may add gratuity at checkout or in cash at their discretion.
• Tolls, parking fees, and airport access fees. Pickups or dropoffs at EWR, JFK, or LGA include the $3.50 PANYNJ Ground Transportation Access Fee (mandated by the Port Authority of NY & NJ), shown as a separate line item on your quote, consistent with how tolls are disclosed.
• Wait time beyond the complimentary grace period (see Section 6).
• Extra stops not included in the original reservation.
• Child seat, booster seat, or other requested add-ons.
• Applicable state and local taxes and surcharges.

Payment is processed to the credit card on file at the completion of the trip, unless prepayment or a corporate account arrangement is in place. Declined or chargeback transactions may result in suspension of future service and referral for collection.

Cancellation windows, refund percentages, and no-show rules for every reservation type are set out in our Cancellation Policy, which is the single source of truth for cancellations and is incorporated into these Terms by reference. Please review the Cancellation Policy for the current tiers.

Summary (see the Cancellation Policy for full detail):

• Point-to-point transfers (Full Size SUV): 100% refund more than 4 hours before pickup; 50% refund within 2 to 4 hours; no refund within 2 hours or for no-shows.
• Hourly and as-directed reservations: 24 hours notice required for a full refund; cancellations within 24 hours are billed at 100% of the minimum reserved hours.
• Special occasion reservations (weddings, proms, events): 24 hours notice required for a full refund; cancellations within 24 hours are non-refundable.
• Airport pickups: the chauffeur will wait through the grace period in Section 6; if the passenger cannot be located and no cancellation has been received, the reservation is treated as a no-show and billed in full.

Domestic airport arrivals: 30 minutes of complimentary wait time from actual flight landing (not scheduled arrival).

International airport arrivals: 60 minutes of complimentary wait time from actual flight landing.

All other pickups (residence, hotel, office, event): 15 minutes of complimentary wait time from the scheduled pickup time.

Wait time beyond the grace period is billed in 15-minute increments at the prevailing hourly rate for the reserved vehicle class.

We monitor arriving flights when a valid flight number is provided at least 3 hours before scheduled landing. It is the passenger's responsibility to update KulaRides directly if the flight is delayed, changed, canceled, or diverted and the flight number is not on file.

In the event of a flight cancellation or diversion resulting in a no-show at the original pickup location, the full fare will apply.

KulaRides reserves the right to substitute a vehicle of equal or greater class in the event of mechanical failure, accident, weather, or other operational necessity, without penalty.

Specific vehicle model, color, or license plate requests cannot be guaranteed.

Passenger and luggage counts stated at time of booking are binding. Vehicles will not be loaded beyond their manufacturer-rated seating or luggage capacity. Overbooked passengers or excessive luggage may be refused service without refund.

For safety reasons, all passengers must remain seated with seat belts fastened while the vehicle is in motion.

Child seats and booster seats must be requested at time of booking and are subject to availability and an additional fee. In accordance with state law, minors must be properly secured in an age- and size-appropriate restraint. KulaRides is not liable for improper installation of client-provided seats.

The chauffeur has full authority over the safe operation of the vehicle and may refuse service, end a trip, or contact law enforcement at any time for the following, without refund:

• Any illegal activity, including possession or use of illegal substances.
• Verbal or physical abuse of the chauffeur or any third party.
• Behavior that endangers the vehicle, chauffeur, passengers, or the public.
• Consumption of alcohol by any passenger under 21 years of age.
• Smoking or vaping of any substance inside the vehicle.

Smoking and vaping are strictly prohibited in all KulaRides vehicles. A minimum $250 sanitization fee will be charged for any violation.

Vomit / bodily fluid cleanup: minimum $350 fee, plus loss-of-use for the time the vehicle is out of service.

Any damage to the interior, exterior, or upholstery caused by a passenger will be charged at the actual cost of repair plus loss-of-use.

By providing a credit card, the client authorizes KulaRides to charge these fees without further consent.

KulaRides is not responsible for personal items left in the vehicle. We will make reasonable efforts to return found items; the client is responsible for shipping costs or a return-delivery fee.

The chauffeur will follow the most efficient route based on traffic, weather, and road conditions. Additional or unscheduled stops must be approved by the chauffeur and may be billed at the prevailing hourly rate plus tolls.

KulaRides is not liable for delays, service failures, or non-performance caused by events beyond our reasonable control, including but not limited to severe weather, traffic, accidents, road closures, acts of government, strikes, mechanical failure, terrorism, pandemic, or acts of God.

KulaRides' total liability for any claim arising out of a reservation is limited to the amount paid by the client for that specific reservation. In no event will KulaRides be liable for indirect, incidental, consequential, or punitive damages, including but not limited to missed flights, missed meetings, missed events, or loss of income.

KulaRides carries commercial auto liability insurance in accordance with applicable state and federal requirements. Certificates of insurance are available upon written request for corporate accounts.

The client agrees to indemnify and hold harmless KulaRides, its owners, chauffeurs, employees, and affiliates from any and all claims, damages, or expenses arising from the client's or passengers' violation of these Terms or misuse of the service.

Personal information collected during booking is handled in accordance with our Privacy Policy, which describes what we collect, how we use it, cookies, security, retention, and your privacy rights. Please refer to the Privacy Policy for full detail.

KulaRides operates a transactional-only SMS program. We do not send marketing, promotional, newsletter, or campaign text messages, and we do not collect consent for such messages.

By providing your phone number and actively checking the SMS consent checkbox on our booking form, registration form, or Account settings page, you agree to receive SMS messages related to your reservation, including booking confirmations, driver assignment, driver arrival notifications, trip updates, cancellations, receipts, and customer support.

SMS consent is not a condition of purchase. You can complete any booking without opting in to SMS.

Message frequency varies depending on your booking and account activity. Message and data rates may apply.

Reply STOP at any time to opt out of all further SMS. Reply HELP for assistance.

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the service shall be resolved in the state or federal courts located in New Jersey.

KulaRides reserves the right to update these Terms at any time. The version in effect at the time of your reservation is the version that applies to that reservation. Continued use of the service after changes constitutes acceptance of the updated Terms.

Questions about these Terms & Conditions can be sent to KulaRides through the contact page on this website.