Privacy Policy

This Privacy Policy describes how KulaRides ("we," "us," "our") collects, uses, stores, and protects personal information when you visit our website, book a ride, or use our chauffeur services.

This page is maintained by KulaRides to answer common privacy questions about our service. The practices described here reflect the app owner's current data-handling procedures.

We collect information necessary to provide and improve our transportation services, including:

• Contact details: name, email address, and phone number.
• Trip details: pickup and drop-off addresses, flight numbers, dates, times, passenger count, and special requests.
• Payment information: credit or debit card details processed securely through our payment provider. We do not store full card numbers on our servers.
• Account information: login credentials and booking history if you create an account.
• Device and usage information: IP address, browser type, pages visited, and referring website, collected through cookies and analytics tools.

We use the information we collect to:

• Provide, schedule, and complete requested rides.
• Process payments and send receipts.
• Communicate with you about your reservation, including pickup updates and driver details.
• Improve our website, services, and customer support.
• Comply with legal obligations and enforce our Terms & Conditions.

We do not sell your personal information. We may share information only in limited circumstances:

• With the chauffeur assigned to your ride, to the extent necessary to fulfill your reservation.
• With trusted service providers who assist with payment processing, email delivery, analytics, and website hosting.
• When required by law, court order, or to protect our rights, property, or safety.
• In connection with a business transfer, such as a merger or acquisition, where personal information may be transferred as part of the transaction.

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

KulaRides operates a transactional-only SMS program. We do not send marketing, promotional, newsletter, or campaign text messages, and we do not collect consent for such messages anywhere on our website or apps.

By providing your phone number and opting in through the SMS consent checkbox on our booking form, registration form, or Account settings page, you agree to receive SMS messages related to your reservation and account. These messages may include:

• Booking confirmations
• Driver assignment notifications
• Driver arrival notifications
• Trip updates
• Cancellations
• Digital receipts
• Refund notifications
• Special Occasion quote notifications
• Corporate Ride quote notifications
• Password reset verification codes
• Account verification codes
• Customer support messages

Message frequency varies depending on your bookings and account activity. Message and data rates may apply.

Reply STOP at any time to opt out. Reply HELP for assistance.

SMS consent is never shared, sold, rented, or disclosed to third parties or affiliates for marketing purposes.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent is used solely for providing the messaging services requested by the customer and for transactional communications related to KulaRides services.

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Request a copy of the information we hold about you.

To exercise these rights, please contact us using the information below.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

When information is no longer needed, we securely delete or anonymize it in accordance with our retention practices.

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us through the contact page on this website.